Overview of Station TN

Tolland County Mutual Aid Fire Service Inc. is a regional 911 center located in Tolland, Connecticut. The center provides 911 services to fourteen towns encompassing twenty-two emergency service organizations within Tolland, Windham, and Hartford Counties. In addition to providing 911 services, the center dispatches and coordinates the resources for all medical, rescue, and fire emergencies within its area of responsibility. We are extremely proud to be one of the model emergency centers in the northeast that proves time and time again that regionalization can and does make sense in our communities. We continue to strive to provide cost effective services to the communities we serve in these difficult economic times.

The organizational structure consists of a Board of Directors that have the responsibility of ensuring the center is equipped and staffed properly. The Board of Directors takes their direction ultimately through the representative Fire Chiefs whose departments are dispatched through our organization. Involved in maintaining the day-to-day activities are an Operations Director, Assistant Chief Dispatcher, and a Finance Director who are responsible to the Board. Our staff

consists of eleven full time, and five part time emergency telecommunicators. These individuals are all highly trained and share the common goal of providing the most efficient, comprehensive, personal service the Fire Departments in Tolland County have become accustomed to. On July 1st of 2004 we implemented an Emergency Medical Dispatching program that further demonstrates our commitment to the communities we serve. The staff answered approximately 60,000 calls for assistance through 911 and the routine phone and radio systems.

In addition to the dispatching services provided through the center, Tolland County, for many years now, has the luxury of a Search and Rescue and Dive team. The teams are made up by firefighters within our communities and are extremely qualified for their particular functions.

The county teams operate under an explicitly detailed chain of command as outlined in Tolland County's Emergency Operations Plan. This plan was authored and implemented by the Tolland County Coordinators. This group of highly skilled individuals is responsible for coordinating any large-scale incident that depletes or has the potential to deplete local resources for any given emergency. As we are all aware, the times we live in dictate a unified approach to the myriad of potential disasters, both natural and man-made. Tolland County, with the assistance from State and Federal entities, believes it is moving in the right direction to ensure the safety of all our citizens within our response area.

Without our cost effective services to the fourteen towns, each town would be faced with the awesome task of ensuring each department is dispatched appropriately and in a timely manner utilizing their own skilled workforce. The economic impact would come at a cost most municipalities cannot bear. Every town statewide is faced with the reality of having to provide enhanced services with fewer dollars from the towns taxpayers or from the State. We routinely endeavor to keep costs down to the member agencies.

We had operated out of a building that was deeded to the organization back in the 1960's. Due to sound financial decisions for the past many years we are now proudly operating out of our new center that was added on to the existing building.

This addition has provided the proper area required to perform our functions, as well as provide an emergency operations center in the event of a large-scale incident in Tolland County and surrounding areas. This new building was designed to meet or exceed ISO and NFPA standards where possible. Included with the building upgrade is state of the art computer aided dispatch and radio interface programs. With the improvement and cost effectiveness of microwave technology we have upgraded our system with a totally wireless solution to the main transmitters. The microwave system has replaced the existing telephone cable connections and provides the security required to support our operations.

The staff of Tolland County Mutual Aid Fire Service Inc. and other 911 centers, whether local or regional in structure, has evolved into the designation of first responders; a designation we are all extremely proud to share with all emergency service professionals across the nation.

Member Departments

Station	Department	Station	Department
07	Eagleville	41	Vernon
08	South Coventry	42	Crystal Lake
11	North Coventry	43	Ellington
13	Willington No. 1	44	West Stafford
15	Andover	45	Staffordville
17	Mansfield	46	Somers
19	Tolland County Dispatch	48	Tri-County Fire Police
20	Ashford	49	Willington Hill
34	Bolton	72	Union
38	Warehouse Point	JMH	Johnson Memorial Hospital Medics (ASM)
39	Broad Brook	RGH	Rockville Hospital Medics (AMR)
40	Tolland	TN	Tolland County Mutual Aid Fire Service


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